Company Policies

1. Dirt, water, humidity, dust, direct heat source, extended exposure to direct sunlight, and extreme weather conditions can damage/destroy ATPCC WF.

2. Dust with a dry cloth, microfiber cloth, or Swiffer duster, and a light touch to keep dust from building up on your ATPCC WF.

3. Do not use any chemical cleaners on your ATPCC WF, it will damage your ATPCC WF.

4. Do not wash your ATPCC WF.

5. Storage of ATPCC WF in airtight plastic bags, padded bags, or airtight containers to store ATPCC WF.

ATPCC Policy: Delivered Products

Carefully Unwrapped your finished product. Sharp objects are not suggested in unwrapping your finished product as to their delicate nature.

Gently re-shape any petals or greenery that may have compressed during the shipping process.

Store in a safe place until needed so as to prevent damage to your finished product.

ATPCC Policy: Product

*for all policies, the term customer/you/your are interchangeable and reflects the authorized purchasing and/or ordering person/party/company; whether or not the authorized payee/purchaser is different from the authorized person/party/company placing the order(s).

**by placing a Custom Order you are accepting all terms/conditions set forth below.

All Custom Orders will be added to the ATPCC processing schedule and once completed will be made ready for shipping, delivery or pickup in the order in which they are received.

Every product is handmade to order and each product is one of a kind. We take immense pride in providing you with an exceptional product for you to enjoy for years to come.

all products made by ATPCC are not for Individual sale, Resale, Lease or Rental by any customer/purchaser/recipient, venue etc.

The flowers are ATPCC Wood Flowers (ATPCC WF), delicate and soft to the touch, sola wood is derived from the tapioca plant root; and may occasionally have natural small imperfections found in wood products. Nature’s imperfections are what gives each flower its own uniqueness. Examples: small holes, brown knots/lines, split/chip in petals. You have not received a damaged or dirty product.

We use a combination of ATPCC WF, preserved natural fillers and greenery (german statice, baby’s breath, leather leaf, eucalyptus just a few examples), and faux fillers from greenery to florals not available as ATPCC WF.

ATPCC WF is Pollen Free!!

ATPCC WF can be scented with any essential oils. ATPCC WF natural absorption is nature’s natural diffuser and the scent will last for months with just a few drops onto the center of the bloom. We have a list of available essential oils to add to your bouquet or arrangement prior to shipping for an additional fee.

Colors for ATPCC WF can be customized! We will strive to create a custom color to closely match the color swatch and /or photograph sent in your initial consultation sign-up under Inspiration Photos. Custom Colors (CC#)are $15 per color per order.

All custom colors will become part of the ATPCC color collection exclusively.

We have over 90 assorted colors for you to choose from to color dye your ATPCC WF. If your color choice is no longer available or in stock at the time of your order a replacement color closely resembling the original color choice will be selected by us.

Colors on our color dye swatches may vary due to screen lighting and resolution.

All colors chosen by the customer at the initial consultation, including custom colors (CC#) will be acknowledged and accepted upon signing of the contract. SEE CHANGE ORDER POLICY

Every ATPCC WF absorbs color dye differently due to the petal size, shape, and density.

ATPCC does not solid dye any florals. We pride ourselves on creating florals that look “real”. We use a multi-step process to achieve this look.

We reserve the right to substitute ATPCC WF, preserved/faux fillers, and flower choices based upon availability/quantity needed to fulfill your order within the approved and accepted time frame.

The final product may vary slightly from your inspiration photos and/or described ideas since these items are all handmade combinations of natural, preserved, and faux materials.

ATPCC Policy: Custom Order

All Custom Orders are conducted in 7 steps:

1) Free Consultation Appointment made by customer via ATPCC website. This consultation varies in time from 60 minutes to 120 minutes to discuss the details, desires and vision.

2) Custom Order estimate [known as estimate] is emailed to customer within 48 hrs. Customer has 30 day approval window {only exception to that window is made at the discretion of ATPCC Ownership at the Free Consultation} to make an necessary changes (to be made in writing via email to ATPCC).

After the 30-day approval window all changes to accepted estimate, executed contract will incur a $50 expedited fee per request. These additional change requests will be known as Change Order. All Change Order items will be added with associated cost(s) to a revised invoice. Revised invoice will be emailed to customer. Executed Contract will remain in place as is.

3) Accepted Estimate will initiate the forwarding of the Contract to be signed and sent back to ATPCC within 48 hrs. A Contract Invoice for the 20% non-refundable deposit due upon contract signing, and payment plan will be sent.

3-day Cancellation Policy begins on date of Contract signing. SeePayment Policy, Cancellation Policy

4) Custom Order processed as per ATPCC processing schedule in the order in which it was received.

5) All customers will be required to mail ATPCC color swatches for any Custom Colors (CC#) requested.Color swatches to be received by ATPCC within 2 weeks of signed contract date.

6) All color choices will be accepted and signed for by the custom upon contract signing. See Change Order Policy

7) Custom order is complete, packaged and ready to ship. See Shipping Policy

8) Rush Orders Under the 3-4 monthbooking window will incur a flat fee of $100 for schedule escalation and a 40% Non-refundable deposit due at the time of signing the contract. ATPCC Discounts not applicable

9) Accelerated Rush Order 6-8 weeks (under 2 month booking window) will incur a flat fee of $150 for schedule escalation and a 50% Non-refundable deposit due at the time of signing the contract. ATPCC Discounts not applicable

Processing time = dye/drying process + assembly + preparation for shipping. Processing time per order will be determined by complexity/quantity/and product availability: if the current supply needs to be supplemented additional lead time will be added to production time. ***This Includes all Decor/Gift Products with Personalization with or without ATPCC WF add-ons.***

Dyeing of Flowers: The dyeing and design use of said flowers, fillers, greenery etc will be at the artistic interpretation of MaryRose (ATPCC owner & designer) unless otherwise agreed to in writing. ATPCC does not solid dye any florals.

***See ATPCC Custom order color policy on website: allthingspossiblecustomcreations.com

Additional products: corsage(s) / boutonniere(s), supplemental bouquets, color preference Must be emailed to ATPCC by the TBD date on your accepted estimate, contract and /or invoice. Ivory white will be used if no color choice has been receive by the TBD date.

Product enhancements for ATPCC Wood Floral bouquets, corsages, boutonnieres, arrangements, Must be included on the accepted estimate. Enhancements are additional fees.

Decor / Gifts: Personalized items with or without ATPCC Wood Floral add-ons are FINAL SALE.

Decor / Gifts: Personalization, phrases, quotes, and sayings should be uploaded in the initial consultation under the Inspiration Photos.

Weddings/ Special events/ Corporate events will need 5 months of advance order placement. This allows for 1st month- Free Consultation, estimate to be emailed to customer and any changes to order estimate within 30 days {unless the required order time-line is under the 5 month booking window and ATPCC Ownership has amended the 30-day validity estimate window; these orders are deemed RUSH ORDERS * see RUSH ORDER in SHIPPING POLICY }.

Once an order estimate has been accepted, ATPCC will issue within 24 hours an Invoice and Contract to be signed . A 20% non-refundable deposit is due upon signing of the contract. See Payment Policy**

*If a 2nd, 30 minute consultation is requested by customer, the fee of $35 via Venmo @ATPCCLLC-413 is paid prior to the consultation appointment.

2nd - 5th months orders will be processed and shipped at least 6 days prior to the order due date. **Remember your order will not be the only order being fulfilled in the same time frame**

Decor / Gifts: with Personalization will need 2 weeks advance order placement upon Initial Consultation along with the approved and accepted design; and payment in full at that time.

After the accepted Custom Order Estimate and payment has been engaged, any additional changes to the original order will result in additional fees and processing time adjusted accordingly.

Rush orders will be considered on an order to order basis at the Free Consultation ***see Shipping - RUSH ORDER Fee***

No orders will be processed or shipped the day before, on, or the day after New Year’s Eve/Day, Valentine’s Day, Easter, Mother’s Day, Father’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day.

Acceptance of estimate, execution of contract on all custom orders will constitute the 1st day of the 3-day cancellation period. Any contract cancellations must be in writing and emailed to ATPCC413@gmail.com

Cancellation Fees: Any contract cancellations past the 3-day period as described above, will be invoiced for 25% of balance owed per contract, separate from the 20% non-refundable deposit. 

Any contract cancellations made from day 4 through day date of the contracted event the customer will be invoiced 50% of balance owed, separate from the 20% non-refundable deposit. If this cancellation fee is not received in full within 14 business days, legal proceedings will ensue. These fees cover the costs for all materials ordered, labor costs, and lost revenue due to reserved position on ATPCC production schedule associated with contract.

Any breech of executed contract by the customer, client will be pursued for the remaining balance owed, attorneys fees, lost wages, to ATPCC to the fullest extent of the law.

Due to rising fuel costs, shipping costs have risen exponentially.

We ship throughout the United States. and Internationally.

All shipments are set for delivery between 3-6 days ground carrier. Rush orders/ Accelerated Rush Orders excluded

Rush Orders Under the 3-4 month booking window will incur a flat fee of $100 for schedule escalation and a 40% Non-refundable deposit due at the time of signing the contract. ATPCC Discounts not applicable

Accelerated Rush Order 6-8 weeks (under 2 month booking window) will incur a flat fee of $150 for schedule escalation and a 50% Non-refundable deposit due at the time of signing the contract. ATPCC Discounts not applicable

Rush Delivery Fee: will incur a flat rush fee of $100 for ATPCC processing; any order requiring expedited delivery must be requested via email (under Free Consultation) to allow us to see if it is possible to accommodate the requested expedited time frame. All Rush Fees will be paid in full by the customer (you)at the time upon approved and accepted the request. ATPCC Discounts not applicable.

Shipping fees are NOT included in the order cost. They are determined once the order is complete and packaged. You will receive a separate invoice for shipping costs to be paid upon receipt, one day prior to the ship date.

**All orders will NOT be shipped until shipping is paid in full. Our 3-6 day shipping policy is contingent upon the customer’s compliance to pay the shipping invoice upon receipt. Exception are Rush orders/ Accelerated Rush Orders included with their expedited shipping date. No rush or accelerated rush order will be shipped unless shipping is paid in full on receipt of shipping invoice via email.

We ship to residential or business address(es) only. *No PO boxes*

We ship via USPS, Fed Ex, UPS, and DHL.

All shipments are insured and a tracking number will be sent via email to you when your order has shipped.

No orders will be processed or shipped the day before, on, or the day after New Year’s Eve/Day, Valentine’s Day, Easter, Mother’s Day, Father’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day.

All Custom Order Payment Plan:

20% non-refundable deposit due upon contract signing. Rush Orders and Accelerated Rush Orders not included. See ATPCC Custom Order Policy. See Contract Cancellation Policy

Remaining balance is paid in two  equal installments. 1st Installment is due 90 days prior to event date. 2nd installment (FINAL) is due 30 days prior to event date. Any invoice not paid in full within 5 days of receipt will be charged a $75.00 late fee and will accrue an additional 1% of the unpaid invoice amount every day thereafter. In the event Client fails to remit payment as specified, the Florist shall have the right to immediately terminate this Agreement with no further obligation and retain any monies already paid as liquidated damages.

The exception to the ATPCC Payment Plan installment dates of 90-days, 30-days respectively is subject to change with approval by ATPCC Ownership at Free Consultation and will be noted on estimate and contract invoice. This will include Rush Orders or Accelerated Rush Orders. See ATPCC Custom Order Policy

All Sales are Final on any Personalized items and/or decor.

All Sales are Final on any Custom Order with or without ATPCC Wood Florals.

All accepted Custom Order(s) will be invoiced to your email provided and paid through the Square link provided.  All major credit cards/debit cards are accepted.

Paid receipts will be automatically sent to you via email upon approved confirmation.

ATPCC Policy: Consultation Cancellation

All cancellations and reschedules Must be made at least 3 hours prior to your current scheduled appointment.

We are not affiliated with any corporation, company, character, or team. All of our products are uniquely designed and executed from inspiration photos, ideas, suggestions, and collaboration with you, our customer. Copyrights and Patents will be followed and licenses obtained for use if required and affordable.

ATPCC Policy: Change Orders

Change Orders: any written request via email to ATPCC, to the existing contract and custom order after the 30 day estimate acceptance window.

After the 30-day approval window all changes to accepted estimate, executed contract will incur a $50 expedited fee per request. These additional change requests will be known as Change Order. All Change Order items will be added with associated cost(s) to a revised invoice. Revised invoice will be emailed to customer. Executed Contract will remain in place as is.

No Changes to a Custom Order will be accepted after 3rd month of signed contract date.

Rush Orders Under the 3-4 month booking window will incur a flat fee of $100 for schedule escalation and a 40% Non-refundable deposit due at the time of signing the contract. ATPCC Discounts not applicable

Accelerated Rush Order 6-8 weeks (under 2 month booking window) will incur a flat fee of $150 for schedule escalation and a 50% Non-refundable deposit due at the time of signing the contract. ATPCC Discounts not applicable

Rush Delivery Fee: will incur a flat rush fee of $100 for ATPCC processing; any order requiring expedited delivery must be requested via email (under Free Consultation) to allow us to see if it is possible to accommodate the requested expedited time frame. All Rush Fees will be paid in full by the customer at the time upon approved and accepted the request. ATPCC Discounts not applicable.

Shipping fees are NOT included in the order cost. They are determined once the order is complete and packaged. You will receive a separate invoice for shipping costs to be paid upon receipt, one day prior to the ship date.

**All orders will NOT be shipped until shipping is paid in full. Our 3-6 day shipping policy is contingent upon the customer’s compliance to pay the shipping invoice upon receipt. Exception are Rush orders/ Accelerated Rush Orders included with their expedited shipping date. No rush or accelerated rush order will be shipped unless shipping is paid in full on receipt of shipping invoice via email.

We ship to residential or business address(es) only. *No PO boxes*

We ship via USPS, Fed Ex, UPS, and DHL.

All shipments are insured and a tracking number will be sent via email to you when your order has shipped.

No orders will be processed or shipped the day before, on, or the day after New Year’s Eve/Day, Valentine’s Day, Easter, Mother’s Day, Father’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day. description

ATPCC Policy: Rescheduling Date of Contracted Wedding and or Event

ATPCC requires 2 forms of notification for Rescheduling the Original Contracted Wedding and or Event Date, Time, Location within 24 hours of decision to Reschedule from all clients / customers that have contracted with ATPCC

1)MaryRose Rafferty (owner of ATPCC) 516-250-8290

2) email ATPCC (atpcc413@gmail.com) their decision to RESCHEDULE their wedding and / or event.

Client / Customer rescheduling their wedding and or event date within 6 months of the original contracted wedding and or event date, a a rescheduling flat fee of $250 non-refundable will be invoiced and paid in full to confirm the reschedule date, time, location of rescheduled wedding and or event and add it to ATPCC's contracted wedding / event schedule.

Client / Customer rescheduling their wedding and or event date, More than 6 months of the original contracted wedding and or event date,a rescheduling flat fee of $500 non-refundable will be invoiced and paid in full to confirm the reschedule date, time, location of rescheduled wedding and or event and add it to ATPCC's contracted wedding / event schedule.

ONLY in the case of a natural disaster (example hurricane, tornado, flooding, snowstorm) where the contracted venue has become unusable and causes the postponement and rescheduling of the wedding or event date, ATPCC will uphold its contract for

1) delivery, setup, teardown of all Rental options

2) customer pickup date for custom order

3) shipping - if custom order has not been shipped prior to rescheduling notification

*rescheduling fee is waived for up to 6 months from the original contracted wedding or event date, so long as the rescheduled wedding and or event date is booked within this 6 month time period.

******see ATPCC Postponement Policy and ATPCC Cancellation Policy*******

Client / Customer is obligated to inform ATPCC within 48 hours from the date of rescheduling notification, the course of action the client / customer intends to take to remedy the rescheduling.

If the client / customer decides to not reschedule but to cancel their wedding or event, please see our Policy page on our website www.allthingspossiblecustomcreations.com for the ATPCC  cancelation policy.

Any breech of executed contract by the client / customer, ATPCC will be pursue for the remaining balance owed, to the fullest extent of the law.

Acceptance of estimate, execution of contract on all custom orders with or without rental options will constitute the 1st day of the 3-day cancellation period.

Postponement Policy

In legal terms, to POSTPONE means to delay or put off an event or action to a later date. It is not deemed a cancellation of the wedding or event; nor does it constitute a cancellation of the contract with ATPCC.

Postponed wedding and or events differ from Rescheduled wedding and or event only in that they have not released the new date for the wedding or event.

ATPCC requires 2 forms of postponement notification within 24 hours of decision to postpone from all clients / customers that have contracted with ATPCC

1)MaryRose Rafferty (owner of ATPCC) 516-250-8290

2) email ATPCC (atpcc413@gmail.com) their decision to postpone their wedding and / or event.

ONLY in the case of a natural disaster (example hurricane, tornado, flooding, snowstorm) where the contracted venue has become unusable and causes the postponement of the wedding or event date, ATPCC will uphold its contract for

1) delivery, setup, teardown of all Rental options

2) customer pickup date for custom order

3) shipping - if custom order has not been shipped prior to postponement notification

ONLY in the case of a natural disaster (example hurricane, tornado, flooding, snowstorm) as a courtesy, ATPCC will extend for 6 months from the original contracted wedding or event date, items 1-3 listed above******see ATPCC Reschedule Policy and ATPCC Cancellation Policy*******

Client / Customer is obligated to inform ATPCC within 10 days from the date of postponement notification, the course of action the client / customer intends to take to remedy the postponement.

If the client / customer decides to reschedule or cancel their wedding or event, please see our Policy page on our website www.allthingspossiblecustomcreations.com for the ATPCC procedures.

Any breech of executed contract by the client / customer, ATPCC will be pursue for the remaining balance owed, to the fullest extent of the law.

Acceptance of estimate, execution of contract on all custom orders with or without rental options will constitute the 1st day of the 3-day cancellation period.